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FAQ's

Q. Will you place ads on my site?
A. A Page In Time will NOT place ads on your site.

Q. Can I upgrade at any time and how does it work?
A. Yes you can upgrade at any time by contacting jdipane@apageintime.com. It is free to upgrade and the only charge would be the price difference in the plan you upgrade to.

Q. How long have you been in business? And Can you tell me a little about your company and network?
A. Please visit our About Us page.

Q. Do you allow sites to advertise for money, on their web site?
A. Yes, we allow sites to have commercial advertisements.

Q. Can I see some of the websites you host?
A. Certainly - Check out our clients page.  We would be glad to point you to a specific type of site if you email jdipane@apageintime.com

Q. What forms of payment do you accept?
A. We accept Paypal, checks, money orders, cash, and bank transfers.

Q. Are your server's Unix, or NT?
A. Our servers Genuine Intel Xeon E3-1265L 2.5Ghz.

Q. What control panel do you use and do you have a demo?
A. The control panel we use is called cPanel. A demo of cPanel can be found here. Use username demo and password demo.

Q. Can I pay monthly?
A. Yes, you may pay month to month with no contracts. However, if you prefer to pay quarterly, monthly or annually, A Page In time will refund any unused balance should you elect to cancel your hosting services with a 30 day notice of cancellation.

Q. How long does it take to setup my account?
A. Your account can be setup immediately. You will be able to upload and view your pages once you upload your files to the server. However, it may take 24-48 hours for your domain name to point to the server once the Name Servers have been updated/changed with your Domain Registrar.

Q. Are there any hidden costs, or setup fees?
A. None what-so-ever.

Q. How much is extra bandwidth and space?
A. If you need more bandwidth or disk space e-mail us to upgrade you to a higher plan. If you need more bandwidth or space then our highest plan offers please email  jdipane@apageintime.com for a custom plan.

Q. Do you offer telnet or shell access?
A. No due to security reason's we do not offer telnet or shell access. You are still able to unzip files on the server using our file manager as well as the ability to setup cron jobs.

Q. Can I password protect directories?
A. Yes you can password protect directory's within cPanel.

Q. How long does it take to get my domain working?
A. It usually takes 24-48 hours for a domain to fully propagate.

Q. How do I change my dns?
A. Click here for instructions on how to change your DNS entries.

Q. Can I view my site even though my domain's name servers haven't propagated yet?
A. Yes http://apageintime.com/~yourusernamehere/

Q. What do I set my domains name server's to?
A. Your DNS entries should be set as follows:
          Primary Domain Name Server: ns1.apageintime.com
          Secondary Domain Name Server: ns2.apageintime.com

Please read our getting started info page here.

Q. Do you have a manual for our control panel?
A. Go to http://www.cpanel.net/docs/cpanel or you can view the manual from the link directly in the control panel.

Q. Where do I go to login to my control panel?
A. You go to http://www.yourdomain.com/cpanel or you can login to your control panel from our main page at www.apageintime.com.

Q. How do I make sub-domains?
A. To make a sub-domain login to your control panel and click "domain management" inside of domain management you will see a place to manage and add sub-domains.

Q. Where can I download a free FTP?
A. We recommend downloading WS FTP from here.

Q. It's not letting me upload my files what's wrong?
A. Make sure you are uploading to the right web directory which is the public_html folder.

Q. What is the path to my users files?
A. The path is /home/username/public_html

Q. What is the local path to perl?
A. The path to perl is /usr/bin/perl

Q. What is the path to curl?
A. The path to curl is /usr/bin/curl

Q. What is the path to ImageMagick?
A. The path to ImageMagick is /usr/bin/

Q. What is the path to convert for ImageMagick?
A. Try the following paths till one works: /usr/bin/ >>> /usr/local/bin/convert >>> /usr/bin/X11/ >>

Q. What is the path to sendmail?
A. The path to sendmail is /usr/sbin/sendmail

Q. How do I create email accounts?
A. To create an email account login to your control panel and click add/remove email account's.

Q. Why won't my email address work?
A. Make sure you set it up with the following parameters

  • Login Name would be your full email address
  • The password should be the same as you assigned the password to be    when you set you the email account in cPanel.
  • Incoming Mail Server: mail.yourdomainname.com
  • Outgoing Mail Server: mail.yourdomainname.com
  • If you cannot send mail, check the Advanced Settings in your email program and change the Outgoing Mail Port to 587 as some ISP's are blocking Ports 25 & 26

Q. I did the above correctly why will it still not work?
A. Lets trouble shoot it some more here.  If you are still having problems read it again. Still having problems? READ it once more.  99.9% of the people who contact us saying they have read it and are still having problems are given an answer quoting from this exact page. If you ask us for help we will not be able to help you because everything we could possibly tell you is in the above page, meaning if it doesn't work you did not read and do everything listed.

Q. What do I put for both incoming and outgoing mail server?
A. For both incoming and outgoing mail server put mail.yourdomain.com

Q. Where do I go to check my emails using my browser when I don't have access to my email program?
A. You can go to our main page at www.apageintime.com and click on the Customer Webmail Login or login at www.yourdomain.com/webmail/

Q. How can I setup webmail to go directly to horde, neomail or squirrel mail?
A. Login to the one you prefer to use after doing so copy the entire url from your address bar. You will now login to your cPanel and create a subdomain to go to the address you just copied.

Q. How do I setup FormMail?
A. FormMail Tutorial 

Q. None of my cgi scripts are working on the server. How do I get them to work?
A. First make sure that they are chmod to 755.

Q. How do I create databases and manage them?
A. Login to your cPanel and click MySQL Databases. After your database is created you can manage it from phpmyadmin. This can be found at the very bottom of the MySQL page.

Q. What version of software are you using?
A. Our third party software is automatically updated any time a new release comes out - this included perl, MySql, JSP and cPanel

Q. How can I update my billing info?
A. If you paid using paypal login at paypal.com and click "profile" to make your changes.

Q. How do I upgrade my account to a better plan?
A. Email jdipane@apageintime.com

Q. How do I make a payment?
A. Payments can be made by check and remitted to the address on your invoice. You can also pay through your Paypal Account or by credit card through PayPal. Payments can be sent to jdipane@apageintime.com

Q. How do I stop billing?
A. Email jdipane@apageintime.com.

Q. What is the difference between shared ssl and private ssl?
A. A shared ssl displays as https://ip/~yourusername/ A private ssl would display as https://www.yourdomain.com in the address bar.

Q. How do I purchase a private ssl from you and what type is it?
A. You can purchase a certificates for $50 a year and we can install your certificate for you for a one time fee of $10.

Q. I'm going to purchase my own ssl what do I need to know?
A. We will need both the key and the csr. You will also need a dedicated ip before contacting us which can be purchased by emailing jdipane@apageintime.com.

Q. How do I transfer a ssl?
A. Every place that sells ssl's has a different transfer procedure. You will need to ask the supplier you purchased it from.

Q. READ THIS BEFORE SETTING UP A SUBDOMAIN?
A. To create a sub domain cPanel asks for the name you wish to use. MAKE SURE the subdomain name you give it doesn't have a folder already named that name. If it does the sub will not work. Example... I want to create the subdomain test.mydomain.com so my sub name is going to be test. If I already have a folder in my ftp named test I need to delete it or rename it to something different before I create the subdomain with the test name from cPanel.

Q. What is a subdomain?
A. www.domain.com is a domain name. A subdomain is anything that replaces the www in a domain name. forum.apageintime.com is a subdomain. www.forum.apageintime.com is not a subdomain.

Q. How do I setup a subdomain?
A. Through your Control Panel. Just click on Subdomains